An AI receptionist for HVAC companies — built for the 11pm no-heat call

Every HVAC owner knows which calls actually pay: the furnace that quits at 11pm in January, the AC that dies on the first 95° Saturday of the summer, the property manager with three units down and a tenant on the phone. Those calls don't arrive politely between 8 and 5. They arrive when you're on a rooftop, elbow-deep in a condenser, at your kid's game, or asleep — and the homeowner on the other end is not in a mood to leave a voicemail. They hang up, go back to Google, and call the next company on the list. The emergency premium you should have collected just went to a competitor because of a beep.

The old fixes all have the same problem. Answering it all yourself means the phone runs your life and your techs watch you take dispatch calls in the middle of service visits. A traditional answering service bills by the minute, reads from a script that knows nothing about your rates, your service area, or the difference between a no-heat emergency and a thermostat question — and still just takes a message. Voicemail is free, and worth exactly what it costs.

Anna is different because she's built around your shop. At onboarding you tell us — or we pull it from your website — your service area, your hours, what you charge for after-hours dispatch, which calls should ring your on-call tech's cell and which should book for the morning. Then she answers the way a good dispatcher would: gets the name, the address, the problem, books the appointment on your calendar, and texts you the details right after the call. A true emergency transfers straight to whoever's on call — your rules, set by you. She tells every caller she's an AI, and she does it at 2am on New Year's Day for the same flat monthly price as a slow Tuesday in April.

You keep your number and your carrier. You just forward your line — always, when busy, or after hours, your choice — and turn it off anytime by dialing a code.