AI Receptionist Service Agreement
Last updated: July 1, 2026
This Agreement governs your subscription to the Anna AI receptionist service ("Service") provided by Global Roots Tours LLC d/b/a Global Roots Services ("GRS," "we," "us"). By completing onboarding and using the Service, you ("Client") agree to these terms. This is the separate written agreement referenced in our Terms of Use.
1. The Service
GRS provides an AI-powered receptionist that answers, handles, and (at Client's election) records and transcribes inbound telephone calls to Client's business. GRS provides the technology as a tool. Client controls how the Service is configured and used in its business.
2. Not for Protected Health Information (PHI)
If Client is a healthcare provider or other entity subject to the Health Insurance Portability and Accountability Act (HIPAA), Client may not use the standard Service for any calls or data involving PHI. GRS offers a separate HIPAA-enabled plan governed by a signed Business Associate Agreement (BAA); Client must arrange that plan and execute a BAA with GRS before transmitting any PHI through the Service. By using the standard Service, Client represents that it will not send PHI through it. Client is solely responsible for any PHI it transmits in violation of this section and shall indemnify, defend, and hold harmless GRS from any resulting claims, damages, penalties, and costs (including reasonable attorneys' fees).
3. Call Recording, Consent & Legal Compliance
Client acknowledges that call-recording and consent laws vary by jurisdiction, that certain states require the consent of all parties to a call, and that the applicable law may be determined by the location of the individuals contacting Client — which may include states with stricter requirements than Client's own.
Client, and not GRS, decides whether call recording is enabled and is solely responsible for compliance with all applicable recording, consent, wiretapping, and disclosure laws, including any obligation to notify callers that a call is recorded. GRS provides the receptionist technology as a tool only and makes no representation or warranty that Client's configuration or use complies with any law.
These terms are further acknowledged by Client during onboarding, and Client's onboarding acknowledgment (including selected state, recording election, and timestamp) is incorporated into this Agreement by reference.
Client shall indemnify, defend, and hold harmless GRS and its owners, employees, and affiliates from and against any and all claims, damages, liabilities, penalties, and costs (including reasonable attorneys' fees) arising out of or related to Client's use of call recording, Client's disclosures or failure to disclose, or Client's violation of any applicable recording, consent, or communications law.
This provision also applies to any AI-assistant disclosure, telemarketing, or automated-call laws (including the Telephone Consumer Protection Act (TCPA)) to the extent Client directs or configures outbound communications.
4. Client responsibilities
Client is responsible for the accuracy of the information it provides during onboarding, for how the Service represents Client's business, and for complying with all laws applicable to Client's business and its communications with callers.
5. Subscription, Billing & Auto-Renewal
The Service is offered as a recurring subscription. If a free trial applies, Client's first charge occurs at the end of the trial period; the subscription then renews automatically at the plan price shown at checkout (monthly or annually).
Client's subscription automatically renews for successive periods (monthly or annual, as selected) at the then-current price until Client cancels. By subscribing, Client provides express informed consent to these automatic recurring charges and acknowledges the renewal terms and price were disclosed before purchase. We will notify you in advance of any price change before it takes effect — your rate never changes without notice.
Cancel anytime. Client may cancel at any time using the online cancel form or by emailing jesse@globalrootsservices.com. Cancellation stops future renewal charges and takes effect at the end of the current billing period. Fees already paid are non-refundable except as stated in any applicable refund policy or as required by law.
6. Arbitration & Class-Action Waiver
Any dispute arising out of or relating to the Service or this Agreement shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Kentucky, rather than in court — except that either party may bring an individual claim in small-claims court. Client and GRS each waive any right to a jury trial and to participate in a class, collective, or representative action. Claims may be brought only in an individual capacity, not as a plaintiff or class member in any purported class or representative proceeding. Client may opt out of this arbitration provision by emailing jesse@globalrootsservices.com within 30 days of first accepting this Agreement.
7. No warranties & limitation of liability
The Service is provided "as is," without warranties of any kind. To the fullest extent permitted by law, GRS is not liable for any indirect, incidental, or consequential damages arising from the Service, and GRS's total liability for any claim shall not exceed the amount Client paid to GRS for the Service in the three (3) months preceding the claim.
8. Governing law
This Agreement is governed by the laws of the Commonwealth of Kentucky, USA.
9. Contact
Questions? Email jesse@globalrootsservices.com.